Refund Policy
Last updated: February 9, 2026 · Incorporated by reference into our Terms of Service.
The In short lines are plain-English summaries provided for convenience only. They are not part of this agreement and do not modify it. If a summary and the section text differ, the section text governs.
On this page
The Rule
In short: Nothing you pay us comes back. No refunds, no credits, no pro-rated returns, for any reason, unless your local law forces it.
All fees paid to VIS Integrated are non-refundable. We do not provide refunds, credits, partial credits, store credits, pro-rated returns, or compensation of any kind, for any reason, except as expressly required by the limited non-waivable consumer protections of your jurisdiction (see Section 6). This is a knowing, voluntary, and bargained-for term of your Agreement with us.
VIS Integrated does NOT issue refunds. By subscribing to or purchasing any plan, add-on, credit, or other paid feature, you expressly waive any right to a refund, chargeback, cancellation-with-reimbursement, or pro-rated credit, except where non-waivable consumer-protection law strictly requires otherwise. If you do not accept this policy, do not subscribe.
Why This Policy Exists
In short: Compute and AI output are burned the moment you use them, and your outputs are built for your brand, so there is nothing to give back.
VIS Integrated is a digital software-as-a-service product that delivers immediate, perishable, customized, and non-returnable value at the moment you obtain access. Specifically:
- Compute, AI inference (LLM tokens, image generation, video transcription), data API quotas, and third-party processor charges are consumed and paid for in real time as you use the Service. Once consumed, they cannot be unconsumed.
- Strategic insights, ideations, scripts, and pipeline outputs are customized to your brand and cannot be returned, re-bundled, or resold.
- The Service's pricing assumes long-term, committed usage; partial-period refunds would directly subsidize bad actors and harm legitimate customers through higher prices.
- Subscription pricing is the consideration for the entire billing period's access regardless of whether you use it. We do not charge per-action and you do not pay per-action; refunds based on non-use are therefore not commercially possible.
You acknowledge and agree that you have read, understood, and accept this rationale.
Examples of What We Do NOT Refund
In short: Disliking the product, forgetting to cancel, not using it, buying the wrong tier, outages, and disappointing results all get you nothing back.
For the avoidance of doubt, we do not refund (this list is not exhaustive):
- Dissatisfaction with the Service for any reason;
- Lack of perceived results - including (but not limited to) content not going viral, audience growth not meeting your expectations, or commercial outcomes not materializing;
- Forgetting to cancel a subscription;
- Failure to use the Service during a billing period;
- Mid-billing-period cancellations or downgrades;
- Accidental purchases, double purchases, or wrong-tier purchases;
- Account terminations resulting from your breach of our Terms of Service or Acceptable Use Policy;
- Inability to access the Service due to circumstances within your control (including your network outages, your device problems, your browser problems, or your YouTube/Google account restrictions);
- Third-party outages affecting the Service (e.g., Stripe, AWS, Supabase, Anthropic, YouTube/Google) - we will work to restore service but do not refund subscription fees for downtime;
- Changes to features, pricing, or product roadmap - your subscription is for ongoing access, not for a fixed feature set existing at any point in time;
- Disputes over individual AI Output quality, accuracy, or usefulness - AI Output is provided "as is" per our Terms;
- Buyer's remorse;
- Free-trial overruns (you must cancel before the trial ends to avoid the first paid charge);
- Promotional or discounted purchases - discounts do not entitle you to a refund;
- Gift purchases or purchases made on behalf of a third party;
- Currency conversion, foreign-transaction, or payment-processor fees charged by your bank;
- Any tax, sales tax, VAT, or GST already remitted to a tax authority.
Cancellation - How It Works
In short: Cancel any time and you keep access until the period you paid for ends, but no money comes back, and annual plans run their full term.
You may cancel your subscription at any time from your account settings or by emailing billing@visintegrated.com. Cancellation prevents future renewals; it does not refund the current billing period. You retain access to the Service until the end of the period you have already paid for. Annual subscriptions are non-cancellable for refund and run to their full term.
Chargebacks and Disputes
In short: Contact us before disputing a charge. A wrongful chargeback closes your account, adds a $50 fee plus costs, and can reach collections.
By subscribing, you agree to contact us first if you have a billing concern, before initiating any chargeback, payment-card dispute, ACH reversal, or bank reclaim against us. Initiating a chargeback for a charge that complies with this Refund Policy is a breach of these Terms.
Consequences of a wrongful chargeback include:
- Immediate termination of your account without refund of any remaining balance;
- A chargeback recovery fee of fifty U.S. dollars ($50.00) plus actual chargeback fees imposed by our payment processor;
- Recovery of any reasonable attorneys' fees and collection costs;
- Referral to a collections agency and reporting to consumer credit bureaus where applicable;
- Permanent ban from creating future accounts on the Service (including via different email addresses or payment methods).
We will defend wrongful chargebacks. We maintain comprehensive records of subscription acceptance, IP addresses, session logs, and feature usage that we provide to our payment processor and to card networks as evidence.
Mandatory Consumer Rights (Limited Exceptions)
In short: Rights your law will not let us remove stay yours, but starting your subscription gives up the EU, UK and Swiss 14-day withdrawal right.
Nothing in this Refund Policy excludes, restricts, or modifies any consumer right or guarantee that under applicable mandatory law cannot be excluded, restricted, or modified by contract.
EU/UK digital-content withdrawal right. If you are a consumer resident in the European Economic Area, United Kingdom, or Switzerland, you ordinarily have a 14-day right of withdrawal for distance contracts. For digital content delivered without a tangible medium (which is what we provide), the right of withdrawal is lost once performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. By clicking "Start Subscription," "Continue," "Subscribe," or any equivalent button, you expressly consent to immediate performance of the Service and you acknowledge that you thereby lose your 14-day right of withdrawal.
To the extent any non-waivable consumer protection applies in your jurisdiction, our liability is limited to providing the minimum remedy strictly required by that law.
Limited Goodwill Credits (Sole Discretion)
In short: We may hand out a credit or extra time as a courtesy, but that is entirely our call and never becomes something you can expect or claim.
From time to time, in our sole and absolute discretion, we may issue goodwill credits or extend a subscription term as a courtesy. Such grants are not refunds, are not a precedent, do not entitle you or any other customer to similar treatment in the future, and do not waive any term of this Policy.
Suspected Fraud, Abuse, or Trial Manipulation
In short: If we judge that you are committing fraud, gaming free trials, or abusing the Service, we close your account, void credits, and refund nothing.
If we identify (in our sole judgment) signs of fraudulent payment, identity fraud, free-trial manipulation (including but not limited to multiple sign-ups, credential rotation, virtual cards, or disposable email addresses), botting, abuse of the Service, or violation of our Acceptable Use Policy, we may immediately terminate your account, void any apparent credit balance, and pursue payment for any fees owed. No refund will be issued in any such case.
Modifications to this Policy
In short: We can change this policy at any time. Material changes take effect 14 days after posting, and continuing to use the Service means you accept them.
We may modify this Policy at any time by posting the revised version and updating the "Last updated" date. Material changes take effect 14 days after posting. Continued use of the Service after the effective date constitutes acceptance.
Contact
In short: Email billing@visintegrated.com for anything about charges, and legal@visintegrated.com for legal questions about this policy.
Billing questions: billing@visintegrated.com. Legal: legal@visintegrated.com.